Aftersales support STL-500

Many shoppers believe that comparing price on a strapping tool is enough to make the decision on a sale, but most forget to consider aftersales support for a product in their purchase. Don't worry though, you're not alone here, many strapping tool suppliers forget about aftersales support too...

The STL-500

The Samuel STL-500 is not just our flagship strapping tool, its now our Flagship product. We want to make its product information second to nothing else online.

This content will be continually built upon for additional support. 

 

MPS Stock STL-500 parts
This is to reduce customers downtime, but also the cost of shipping parts and the parts cost to end users. 

Lets Get Started. 

 First you're going to need to download the Samuel tool line STL-connected app. this is available on android or iPhone. 

Once you have the app you will be able to:

  • Download the full app to date manual
  • Push new updates to the tool.
  • Track tool Maintenance 
  • See error codes
  • Contact support (it is recommend to not use the app for support in Australia to avoid timezone delays with Samuel, contacting MPS directly, via phone, contact form or email is recommend) 


The STL-500 a next generation tool
The STL-500 puts the information in the hands of the user, new updates to change the tools config and improve settings can be downloaded. The newest manuals are added directly to the app by Samuel USA. 

Other information
STL-500 Battery strapping tool - general user guide

STL-500 Battery strapping tool -  risk assessment. 

Please contact us for a manual if you have been unable to get the app working  or are having issues. 


How to Use the STL-500

 

Guides coming

Changing the guides on the STL-500 strapping tool

 Basic Cleaning of the STL-500 strapping

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